(ICT40115) Certificate IV in Information Technology

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Course Overview

This qualification provides the skills and knowledge for an individual to be competent in a wide range of general information and communications technology (ICT) technologies and to support small to medium enterprises (SMEs) that require a broad range of support, such as systems and networking support. Students learn in a Simulated workplace with real systems used in the industry.

Graduates from Certificate IV will be able to apply a wide range of knowledge and skills in basic networking, ICT support, database development, programming and web development support; working safely and ethically in a sustainable work environment.

AQF Code
Course Duration
20 weeks
Hobart, Launceston
Intake Dates
Hobart: February, July; Launceston: February, July
Study Mode
Full time, on-campus
Course Fee
Additional Course Costs
English Language Requirements
IELTS 5.5 (no band less than 5.0) or equivalent
Certificate III in Information, Digital Media and Technology

Career Opportunities

Graduates exiting this qualification will have the skills to secure employment in an ICT ‘generalist’ role, with useful skills and knowledge across several of the specialist streams.

Possible job titles relevant to this qualification include:

  • Computer Technician
  • Customer Support
  • Customer Support Professional
  • Information Systems Operator
  • PC Support
  • Systems Administrator
  • Systems Support
  • Technical Support
  • User Support Technician
  • Network Operations Technician

Course Structure

To achieve a Certificate IV in Information Technology, 20 units must be successfully completed:

5 Core Units
BSBWHS304 Participate effectively in WHS communication and consultation processes
BSBSUS401 Implement and monitor environmentally sustainable work practices
ICTICT202 Work and communicate effectively in an ICT environment
ICTICT401 Determine and confirm client business requirements
ICTICT418 Contribute to copyright, ethics and privacy in an ICT environment
Specialist Electives Technical Support
ICTICT415 Provide one-to-one instruction
ICTICT418 Contribute to copyright, ethics and privacy in an ICT environment
ICTICT421 Connect, maintain and configure hardware components
ICTSAS410 Identify and resolve client ICT problems
ICTSAS411 Assist with policy development for client support procedures
ICTSAS420 Provide first-level remote help desk support
ICTSAS426 Locate and troubleshoot ICT equipment, system and software faults
Specialist Electives Networking and Server Operations
ICTNWK401 Install and manage a server
ICTNWK402 Install and configure virtual machines for sustainable ICT
ICTNWK404 Install, operate and troubleshoot a small enterprise branch network
ICTNWK411 Deploy software to networked computers
ICTPRG414 Apply introductory programming skills in another language
ICTSAS425 Configure and troubleshoot operating system software
ICTTEN416 Install, configure and test an internet protocol network
ICTTEN417 Install, configure and test a router
ICTWEB411 Produce basic client-side script for dynamic web pages
15 Elective Units

In summary, the electives chosen teach the following:

  • environmental sustainability in ICT
  • server installation, management and administration
  • software packaging and deployment
  • virtualization
  • install and troubleshoot operating systems
  • IT addressing
  • configuration of switches and routers (including cisco)
  • introductory programming (scripting)
  • producing dynamic web pages

Entry Requirements

Successful completion of Certificate III in Information, Digital Media and Technology in addition to IELTS 5.5 General Training (no band less than 5.0) or equivalent.

Pathways to further study

Advanced Diploma of Computer Systems Technology or Diploma of Information Technology Networking