Refund Policy

If something happens to upset your plans for studying in Tasmania, it is possible to have your tuition fee refunded.

Government Education and Training International’s (GETI’s) refund policy is included with every letter of offer sent to students. It is your responsibility to understand this policy before making a payment. By making a payment, you are entering into an agreement with GETI for the duration of the program and will be bound by this refund policy.

Whether or not a refund is paid and how much you will receive will depend on your circumstances. If you are found to be eligible for a refund, it will then be paid within 20 working days of this confirmation, subject to the terms and conditions listed below.

Requesting a Withdrawal and or Refund

If you have a child who is part of the Temporary Resident Program and you wish to get information on how to withdraw, please contact trp@geti.tas.gov.au

For all other withdrawal inquiries, please contact compliance@geti.tas.gov.au

 

Tasmanian Government Schools Refund Policy

  • All refunds will be made payable to the student’s parents unless an alternative has been requested by the parents in writing, and a copy received by GETI.
  • Upon receipt of all required documentation, all refunds will be paid within 20 working days.
  • For Student-initiated withdrawals, all education agent and administration fee are non-refundable.
  • If a student has attended any classes, a refund on a pro-rata basis may be applicable.
  • Refunds for compassionate and compelling reasons can only be approved by GETI’s Associate Director.

In cases of Government Education and Training International (GETI) Default:

GETI will refund all tuition fees if it is unable to provide the course described in the Letter of Offer. No written request is required.

In cases of Student Default:

Tuition fees will be refunded in the following circumstances:

  • 100% of course fees paid will be refunded where the student is not granted a Student Visa by the Australian Government provided that a copy of the visa refusal letter is submitted to GETI.
  • More than 14 days before the commencement of the term,the student may receive a refund of 80% of current term tuition fees and 100% of any future term tuition fees already paid.
  • Less than 14 days before the commencement of the term,the student may receive a refund of 50% of current term tuition fees and 100% of any future term tuition fees already paid.
  • After 21 days from the commencement of the term,no refund of current term tuition fees is available, 100% of future term tuition fees may be refundable.

If fees have not been paid in full at time of withdrawal, outstanding instalments may still be payable.

Tuition fees will not be refunded in whole or in part:

  • Where a student’s enrolment is cancelled, deferred or suspended except where GETI’s Associate Director, determines that there were compelling or compassionate reasons

The unused portion of Homestay fees will be refunded if a student moves into independent accommodation, or withdraws from a course or transfers to another provider.

Please complete and submit the  Request for a Refund form

If you have any questions about the refund, please email finance@geti.tas.gov.au

 

Information for Tasmanian Government School Students

Revised letters of offer

If GETI has to issue a second letter of offer due to changes made at your request, this may incur a fee of AU$80.00. Any further changes will incur a charge of AU$180.00 for every new letter of offer issued.

Course Progress and Attendance

GETI(on behalf of the DECYP schools and colleges) reserve the right to cancel the enrolment of a student whose progress, attendance, behaviour or discharging of their financial obligations fall below the standards required under the provisions of the ESOS Act. No refund of fees will be provided in such situations.

Transferring to/ from another education provider

If you are in Australia on a student visa and you have started your course with a provider, you are legally required to continue studying with that provider for the first six months of your main course, or for the whole duration of a course that is less than 6 months. However, under Australia’s ESOS Act, permission can be granted to change providers within the first six months. You must apply to GETI to do so and be issued a letter of release from TasTAFE. Without this letter of release, you cannot change providers within your first six months of study.

Similarly, TasTAFE will be unable to issue a letter of offer to you, if you are transferring from another provider to TasTAFE without a release letter from that provider.

If you withdraw from a course at TasTAFE within or after this initial six months, any refund will be paid in accordance with the conditions explained above.

Your rights

This refund agreement does not remove the right for the student to take further action under Australia’s consumer protection laws. Nor does GETI’s dispute resolution process circumscribe the student’s right to pursue other legal remedies.

Complaints and Appeals

If you are dissatisfied with decisions that have been made by your school or Government Education and Training International please speak about this with the student contact person in your school or GETI’s Associate Director by email to: info@geti.tas.gov.au.  Most complaints can be resolved informally.

If you are dissatisfied with the way your complaint was dealt with informally, you may access the formal internal Complaints and Appeals process in your school. A letter to the Principal needs to be drafted and sent advising of your grievance and providing reasons for reconsideration of the decision made.

If you are not satisfied with the result or conduct of the complaints process, you may contact the Tasmanian Ombudsman on 1800 001 170. For further information about the Ombudsman, please see http://www.ombudsman.tas.gov.au/

Ombudsman Tasmania

NAB House, Level 6, 86 Collins Street, Hobart

1800 001 170

ombudsman@ombudsman.tas.gov.au

There is no cost to access this service and your enrolment will be maintained while the complaint is ongoing.

This agreement, and the availability of the complaints and appeals processes, do not remove the right of the student to take action under Australia’s consumer protection laws.­